Hi there! Most orders are shipped and processed from Portland, OR, Monday-Friday. Once your order is placed, you can expect your package to ship within 2-4 business days of the initial purchase. During Holiday or store-wide sales, packages will be shipped within 7 business days. Transit times are provided by the carrier and will vary on the destination. Should the shipping lead time be longer than the time estimated, Shop Kristina Ellen is not responsible for the delay as it is a result of the mail carrier.
If the item arrives damaged, we ask that you please contact firstname.lastname@example.org within 48 hours. Please photograph both the original packaging and the damaged item as it greatly helps us when submitting a claim to the carrier.
Please make sure the shipping address is correct. Orders that are returned because of an invalid address may be reshipped at your expense. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
Currently, we are not offer shipping outside the continental U.S. We will review our policy in early 2023.
We deliver to most of Portland, the surrounding metro area, and Vancouver, but unfortunately, not all quite yet. If your zip code is eligible it will pop up as a shipping option at checkout.
All orders placed by 5 pm PST will be delivered the next day and you will receive an email confirmation once it's been dropped off. If your order is placed after 5 pm PST it will go out the following day. Please note all orders placed on Saturday and Sunday will go out on Tuesday as our shipping takes place Monday-Friday.
+ FREE shipping on all standard U.S. orders over $40+ (4-7 Business Days)
+ Local Delivery (Hurry Tomorrow before the end of the day)
+ Standard Shipping (4-7 Business Days)
+ Expedited Shipping (1-4 Business Days)